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Questions

Accessible IT Procurement

Questions for use in procurement of accessible ICT products


When preparing a Request for Proposal for ICT products, including accessibility as part of the evaluation and review process is essential. The following questions are intended to provide a starting point when planning the procurement of an ICT product.

Questions

Introductory and policy questions

  • Name, title, and contact information for the most appropriate person dealing with accessibility.
  • Provide any written statements your organization has about digital accessibility.
  • Describe the extent to which your product is accessible to people with disabilities. Please include all common types of visual, hearing, motor, and cognitive disabilities.
  • Provide a statement of how the solution complies with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, or AS EN 301 549, including any known areas of non-compliance.
  • Describe your technical experience in developing information and communication technology products meeting the latest release of the Web Content Accessibility Guidelines 2 Level AA or the AS EN 301 549 standard for other Information and Communication Technology.

Process and conformance

  • Do you have a process for verifying accessibility conformance?
  • Have you adopted a technical or legal accessibility standard of conformance for any, or all, of your products?
  • When do you think about the accessibility of your product?
    • At the design stage, during the development stage, or later on after it has been developed or released?
  • Do you use a third-party accessibility evaluation company to verify your accessibility compliance?
    • If so, are you willing to provide a copy of your most recent evaluation report?
  • Has an ACR (or VPAT) been created or updated for the product and version under consideration within the past year?
    • Did you create the ACR yourselves or get an independent expert to create it?
    • Is the documentation publicly available? If so, can you provide the URL to the documentation?
  • Do you have a process for reporting and tracking accessibility issues?

Accessibility Testing

  • When do you perform accessibility testing?

    • During the design and development phases or before the product is about to be released?
  • What automated and manual testing do you perform to test and evaluate applications for accessibility for people with disability?

    • Please describe your testing process in detail.
  • Which assistive technologies on the Windows OS, macOS and mobile platforms do you test with in order to evaluate access for people with disability?

    • Please describe and provide supporting evidence of your assistive technology testing process.
  • Do you have accessibility experts in your design/development/testing team or do you hire outside accessibility consultants?

    • If external, what accessibility consulting company do you work with?
  • Have you used end-users with disabilities to test your product?

    • How many and from which disability groups?
  • Does your product undergo accessibility testing prior to each major release?
  • Can you provide examples of where and how your team have delivered accessibility for another client?
  • Can we approach them for references specifically with respect to the accessibility of your product?

Functionality

  • Are there any accessibility features in your product that you are particularly proud of and would like to highlight?
  • Can the accessibility features of your product be individually enabled and/or disabled?
  • Can any updates which have caused an accessibility problem be rolled back – for everyone, or preferably for individual users should that be necessary?
  • Can all functions of the application or service be performed using only the keyboard (i.e., no mouse)?
  • Describe any modifications, peripherals, etc., that can be used to make inaccessible features of your product functionally accessible.
  • Does your product rely on activating a special "accessibility mode," a "lite version," or accessing an alternate interface for accessibility purposes?
  • Describe how any exported documents are accessible at a level equivalent to WCAG 2.1 Level AA and can be accessed using assistive technology.

Product Support

  • Do you have specific documentation to support the accessibility features of your product?
  • Do you provide any support or guides in how to use your product effectively with other assistive technologies?
  • Do you provide a support channel for users with disability to contact you if they experience issues with your product?
  • What's your roadmap to improve the product's accessibility and how are you going to keep the product accessible going forwards?
  • On average, how quickly do you respond to critical accessibility issues found on your software?
  • If you can't deliver accessibility in a release, what will you do to mitigate this?
    • How will you be transparent and give us notice of issues?

Additional Resources

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Please note: We view this as a living resource and welcome feedback. We are improving our website to ensure this content is fully accessible for all users. There is also a fully accessible version of the content available on the ADCET website. We welcome feedback about the content and its accessibility as part of our ongoing process for improvement — email: procurement@caudit.edu.au.

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