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Institutional service-desk engagement program

Upon completion of this project the material and principals were applied by the Australian eResearch Organisations (AeRO) user support project.

Post completion of the project the artefacts of the program were provided to the Australian Research Organisation (AeRO) User Support project. Importantly the AAF project successfully provided the output of its activities to a much broader program of work to provide a support framework for national eResearch infrastructure across the sector (see: http://aero.edu.au/projects-user-support ).