ICT is a primary facilitator of action, outcomes, and security within all higher education and research institutions.
Reliance on effective, accessible, user friendly ICT services is an embedded feature of how we structure and excel in learning and teaching, research and engagement, student support and business administration.
COVID-19 has magnified dependence on high functioning ICT systems and services. As the pandemic dislocated our familiar ways of working, those systems and services adapted quickly and flexibly.
Lessons from the pandemic oblige us to revisit ICT options, priorities, functions, and opportunities. Those lessons substantially influence the 2021 Top Ten. It is true that much has changed. Yet while in many ways we now use ICT differently, ICT still continues to facilitate achievement of enduring goals that remain at the heart of educational and research missions.