Welcome to the Showcase

Transforming the Student Experience with Human-Centred Change

presented by Unisys

How integration, process improvement, and change management are reshaping campus operations

Manual processes and fragmented systems continue to create challenges across the student journey from enrolment to graduation. But the answer isn’t just more technology. 

This webinar explores how human-centred transformation, anchored in organisational change and process-led integration, can deliver lasting improvements. Featuring a case study from California State University, Dominguez Hills, we’ll explore a real-world university transformation where outcomes included improved service delivery, increased staff efficiency, and stronger student engagement.

California State University, Dominguez Hills (CSU DH) Case Study:
Integration is Not Enough: The Hidden Cost of Inefficiency in Higher Ed

• The true cost of inefficiency - quantifying wasted time, duplicated effort, and student frustration caused by disconnected processes and tools
• Event management as a microcosm – real examples of where processes fail, and how it impacts the student experience
• Process as the foundation – using business process improvement (BPI) to simplify workflows, clarify ownership, and lay the groundwork for automation
• Human-centred outcomes – how staff were re-engaged and empowered to serve students better

Fireside Chat:
Organisational Change: The Missing Link in Digital Transformation Format

• Why transformation fails without behavioural change – technology alone doesn’t guarantee results unless people embrace new ways of working
• From resistance to adoption – how to plan, communicate, and manage the people side of change from day one
• The three pillars of successful change – strong governance, active sponsorship, and targeted communications
• Execution gaps in universities – learnings from real projects where great strategy struggled in delivery, and how to avoid the same pitfalls OCM as a value multiplier – embedding change leadership and capabilities to ensure long-term transformation success

Join this CAUDIT Hosted Webinar
 

When: Thursday 07 August 11am - 12pm AEST
Where: Online via Zoom Webinar

Request your calendar invite here - coming soon!

For CAUDIT Members only
 

Presented by Unisys

Chris Grim, Higher Education Field CTO
Natalie Alarcon, Service Delivery Manager, Higher Ed (former Director of Technology at California State University)
Sonja Firth, Organisational Change Management Lead

Hosted by CAUDIT

Cassandra Spencer, Director Capabilities and Experience

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