A contextual understanding and awareness of accessibility at all levels of an organisation is vital to the on-going success of its accessibility objectives. Procurement is only one step in the process of delivering accessibility for all staff and students across an institution – the steps outlined below are also required.
Internally, all staff should be aware of and have access to a central repository of accessibility / disability information relevant to the organisation.
This could include:
Externally, organisations can demonstrate their commitments by:
Organisations should regularly assess their capability in order to determine the level of accessibility skills and the understanding of the requirements of people with disability they have in their current workforce.
These assessments will assist in identifying training needs in order to keep up with changes to standards and regulations, or advancements in technology. Where the assessment identifies a skill gap, there should be a process for employee training.
It is likely that staff will need to undertake role specific training in order to enhance their skills and maintain the capability within the organisation.
This training could take many forms:
Engaging with people with disability to seek feedback is the only way to truly be sure that the product or service you’ve built or purchased is accessible. It is important to create easy and effective feedback mechanisms to drive continuous improvement and innovation.
There are several ways in which this feedback can be collected:
Formalised testing and validation procedures are integral parts to an organisation’s accessibility process. Organisations should develop an accessibility test plan that enables progress towards their accessibility targets to be measured throughout the development lifecycle.
The accessibility test plan should clearly state:
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